Consulting Firm Customer and Contact Master Data Management
A global consulting firm faced challenges integrating entity data following multiple acquisitions. An outdated, on-premise MDM platform, inconsistent entity models and hierarchies, and unclear match-and-merge rules resulted in manual consolidation, duplicate records, and an incomplete view of their enterprise data.
Client Problem
A global consulting firm faced challenges integrating entity data following multiple acquisitions. An outdated, on-premise MDM platform, inconsistent entity models and hierarchies, and unclear match-and-merge rules resulted in manual consolidation, duplicate records, and an incomplete view of their enterprise data.
How We Helped
Assessed MDM landscape to identify critical gaps and secured executive alignment on modernization plans by articulating business impact. Designed new MDM architecture, operating model, and integration patterns. Migrated firm from legacy, on-premise platform to SaaS solutions, enhancing matching accuracy, hierarchy management, and automation.